1. How do I place an order?
    You can browse our website, select the products you want to purchase, and click the “Add to Cart” button. Once you have made your selection, go to the shopping cart and follow the prompts to check out. You can choose to register an account or shop as a guest.
  2. What are the payment methods?
    We accept a variety of payment methods, including credit cards, debit cards, and third-party payment platforms such as PayPal. All payment methods will be listed on the checkout page.
  3. How long does it take to confirm and process an order?
    After you place an order, you will receive an order confirmation email. Generally, the order processing time is 1-3 business days, depending on the availability of the product and the order volume.
  4. How do I check the status of my order?
    You can check the status of my order by logging into your account and checking the “My Orders” section. You will also receive a tracking information email when the order is shipped.
  5. Can I change or cancel my order?
    If you find that you need to change or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please be aware that once an order has been processed, it may not be possible to change or cancel it.
  6. How do I process a return?
    If you are not satisfied with the product you purchased, you can request a return within 7 days of receiving the product. Please ensure that the product is unused and in its original condition. To initiate a return, please contact our customer service for return authorization and instructions.
  7. How much is the shipping cost?
    The shipping cost depends on your order amount and the shipping address. We offer different shipping rates for different order amounts. You can see detailed shipping information during checkout.
  8. How long does it take to ship?
    Generally, domestic orders are shipped within 3-7 business days.
  9. How do I contact customer support?
    You can contact customer support via the following methods:
    Email: oliadkid@oknestnstyle.shop
    Phone: (413) 603-7981
    Our customer service team will respond to you as soon as possible during business hours.
  10. Is my personal information secure?
    We take your privacy and security very seriously. We use advanced security technology to protect your personal information, and all transactions are encrypted. For more information, please refer to our Privacy Policy.